1. Booking the appointment.
Please give your impression of how you were handled on the phone.

Did the stylist, who answered the phone, state her name?
Yes
No

Did she confirm your appointment time, date and service?
Yes
No

Did she verify your phone number?
Yes
No
2. When you arrived...

Where you offered a beverage?
Yes
No

Cheerfully greeted?
Yes
No

Was the check-in process smooth & efficient?
Yes
No
3. When you were greeted by your stylist did she...

Greet you Promptly?
Yes
No

Smile and welcome you in a warm, friendly manner?
Yes
No

Please give your impression of how you were greeted .

4. Did your Stylist...

Listen to your needs?
Yes
No

Offer to customize your service with highlights/lowlights or glazing service.
Yes
No

Offer to enhance your service with a conditioning/ reparative protein treatment?
Yes
No
5. Spa Services

Did your service provider listen specifically to what your needs/concerns were?
Yes
No

Did your service provider customize your service by offering you a Thermasoft hand or foot treatment?
Yes
No

Did your service provider shape/clip and polish your nails the way you expected? If no, please explain.
Yes
No

Did your service provider talk to you about at-home nail maintenance?
Yes
No
6. Did your stylist talk to you about home hair care maintenance?
Yes
No
7. Please give your impression of your service and service provider.
8. Did your service providers ask if you would like to book a future appointment?
Yes
No
Additional Comments
Please keep my comments confidential.
Name Optional
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